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Reputation Management
Empower your business by putting your reputation fully in your hands — all from one easy dashboard.
Easily manage reviews across dozens of platforms.
Spot and resolve issues early with private feedback capture to protect your brand.
Capture honest feedback at every touchpoint and turn it into a reputation that builds trust and boosts local search visibility.
Automate review requests, filter out spam, and respond with AI-powered replies to keep growing and stay ahead of your competition.
📊 REPUTATION DASHBOARD
What if you could see every review and rating for your business in one simple, powerful view?
Your all-in-one control centre for online reputation. Track every review, every rating, and every trend from one easy-to-use dashboard.
No more switching between platforms or guessing what customers are saying — it’s all here in real time.
✅ Send review requests via email, SMS, or WhatsApp (single or bulk).
✅ Schedule requests instantly or at custom intervals (e.g., 1 hour after a meal).
✅ Automatically re-send requests if no review is received.
✅ Track ratings, quantities, and likes/dislikes over time.
✅ Compare your reviews against up to 3 competitors.
✅ Filter by rating, source, date, and location.
✅ View trends with easy-to-read charts.
✅ Receive weekly review reports straight to your inbox.
✅ Create branded custom review links with your own message.
✅ Get instant alerts when a new review arrives (SMS, email, or inside Nexus).
Gain full control over your customer feedback and see your reputation grow, all in one place.
🛡️ PRIVATE FEEDBACK CAPTURE
What if unhappy customers told you first — instead of telling the internet?
Stop bad reviews from damaging your reputation by catching negative feedback and making it right.
Divert low-star ratings to a private feedback form, so you can fix the problem before it becomes public.
✅ Redirect low-star reviews to a private feedback form.
✅ Build trust by showing customers you listen and care.
✅ Protect your public review score by resolving issues quickly.
✅ Real-time alerts to your team for rapid follow-up.
✅ Set your own star rating threshold for what counts as “negative”.
✅ Fully automated and matched to your brand.
Turn negative experiences into second chances — and keep your reputation spotless.
🌍 LISTINGS MANAGEMENT
What if your business details were always correct, everywhere customers looked?
Update your business info once — and it updates automatically across 50+ review and directory platforms.
No more old phone numbers, wrong opening hours, or outdated addresses scaring customers away.
✅ Keep your business name, address, phone number, and opening hours consistent everywhere.
✅ Update your details in one place and they change across all connected platforms (Social media platforms, review platforms, online directories and listings, food service platforms, voice assistant and event booking platforms).
✅ Improve your chances of showing up when customers search locally.
✅ Manageable platforms, include: Google, Facebook, Instagram, Yelp, TrustPilot, TripAdvisor, Bing, Apple, NextDoor, Yell, White & Yellow Pages, OpenTable, Uber, Uber Eats, Amazon Alexa, Snapchat, Eventbrite, Doordash, MapQuest, Locanto, Eirphonebook, Foursquare, Waze, Yahoo.
A consistent, accurate online presence means customers always find you — and trust you.
🚫 SPAM DETECTION & FILTERING
What if fake reviews never saw the light of day?
Automatically detects and hides suspicious or spammy reviews so they don’t damage your reputation.
✅ Flags and filters obvious spam content.
✅ Keeps your public profile clean and trustworthy.
Your reputation should be built on real feedback — not spam.
🔄 REVIEW AUTOMATION
What if reviews came in automatically — without you lifting a finger?
Set up once, and our automated campaigns will keep generating reviews for you year-round.
✅ Send review requests automatically after a purchase, visit, or event.
✅ Follow up with customers who haven’t responded.
✅ Trigger campaigns from POS, CRM, or booking system events.
✅ Maintain a steady stream of fresh reviews without manual effort.
Fresh reviews mean higher trust, better rankings, and more customers.
🤖 AI REVIEW ASSISTANT (Premium
____Add-On)
What if you could reply to every review in seconds — and sound like a human?
An AI-powered tool that reads your reviews, writes personalised responses in your tone of voice, and can even post them automatically.
Perfect for busy business owners who still want every customer to feel valued.
✅ Summarise reviews across multiple sources and time ranges.
✅ Instantly generate friendly, human-sounding replies in your brand voice.
✅ Personalise review requests to feel less like a template.
✅ Optionally enable fully automated replies with minimal oversight.
✅ Reduce response time without losing the personal touch.
Save hours each week — while still showing every customer they matter.
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